Refund & Return Policy

At ShopA24, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we’re here to help.

Return Eligibility

You may request a return within 3 days of receiving your order. To be eligible, the item must be:

·       In unused, unworn condition

·       In its original packaging with all tags intact

·       Accompanied by a valid receipt or proof of purchase

📦 Items returned without prior authorization will not be accepted.

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How to Initiate a Return

To start your return, please contact our support team at 📧 shopa24.official@gmail.com  If your return request is approved, we will provide:

·       A return shipping label

·       Clear instructions on how and where to send your item

Please do not send products back before receiving confirmation and instructions.

Damages or Order Issues

We kindly ask you to inspect your item upon delivery. If you receive a damaged, defective, or incorrect product, notify us immediately so we can assess the issue and provide a resolution.

Non-Returnable Items

Certain items are not eligible for return, including:

·       Perishable goods (e.g., food, plants, flowers)

·       Custom or personalized items

·       Personal care products (e.g., opened beauty items)

·       Hazardous materials (e.g., flammable liquids or gases)

·       Gift cards or promotional items

·       Items purchased on sale or during clearance events

If you're unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

We currently do not offer direct exchanges. The quickest way to obtain your desired item is to:

1. Return the item you have (following approval)
2. Place a new order for the replacement item

Refunds

Once we receive and inspect your returned item, we’ll notify you of the outcome:

·       If approved, a refund will be processed to your original payment method within 10 business days

·       Please note: Your bank or credit card provider may take additional time to process the refund

If it has been more than 15 business days since your refund was approved and you have not received your funds, please contact us at 📧 shopa24.official@gmail.com